Performance

Graph Welcome to West Somerset Council's Performance information.

Measuring our performance matters to everyone at West Somerset Council.
Monitoring and assessing our performance ensures that we are serving our residents and communities well.

We collect information or data about how our services are performing which we report to central government and the public.  Some of the data we collect is statutory, that is, all councils are required to collect this data.  This allows us to understand how we are performing in relation to other similar councils.

Senior managers will use performance information to ensure that services, teams and individuals are performing to agreed service levels and that services respond to what is important to local people.

Cabinet use performance information to help make decisions about where to direct our resources, check that policy decisions are being carried out and that our communities are being well served.

The Scrutiny Committee scrutinise performance information and feed back any issues that they feel the Cabinet need to be aware of.

Increasingly, local people and partners can use performance information, to hold the council to account and have a bigger say on what happens in their communities.
 

Links to most recent performance and finance monitoring reports


Q3 2015/16 - Financial monitoring report and Q3 2015/16 - Performance report both reported to Cabinet 2nd March 2016.

Q2 2015/16 - Financial monitoring report and Q2 2015/16 - Performance report both reported to Cabinet 2nd December 2015.

Q1 2015/16 - Financial monitoring report and Q1 2015/16 - Performance report both reported to Cabinet 2nd September 2015.

Q4 2014/15 - Financial monitoring report and Q4 2014/15 - Performance report both reported to Cabinet 5th August 2015.

Q3 2014/15 - Financial monitoring report and Q3 2014/15 - Performance report both reported to Cabinet 4th March 2015.

Q2 2014/15 - Financial monitoring report and Q2 2014/15 - Performance report both reported to Cabinet 3rd December 2014.

Q1 2014/15 - Financial monitoring report and Q1 2014/15 - Performance report both reported to Cabinet 3rd September 2014.

Q4 2013/14 - Revenue and Capital outturn 2013/14 and Q4 2013/14 - Performance Report  both reported to Cabinet 6th August 2014.
 

Local Government Ombudsman Report

These are the annual reviews (previous called annual letters) that the Local Government Ombudsman send to all councils about their performance in dealing with complaints made about them to the Ombudsman. The aim is to provide councils with information to help them improve complaint handling, and improve their services more generally, for the benefit of the public. The letters also include a summary of statistics relating to the complaints we have received and dealt with against each council. See the Local Ombudsman website

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