Benefits Performance

We want to provide the best possible services to our customers so we need to monitor our performance to see how good we really are.

Our performance is monitored by:

  • Department for Work and Pensions (DWP)
  • Senior Management
  • Councillors

We also ask our customers to provide feedback on our performance as part of our on going customer survey. We use this information to shape the service around the actual needs of our customers.