Quality of Service
Commitment to Quality Services
The Council ensure that the quality of the service to the customer is maintained by:
- Monitoring and recording a selection of calls to improve training and quality
- Mystery shopping exercise
- Annual consultation survey carried out together with other Somerset councils
- We constantly strive to improve our service to you and closely monitor our performance against set targets.
- Customer care skills used as a criteria for interview selection
- Customer advisers and service areas work closely together to improve the service to the customer.
- Customer services week – profile/raise awareness, both internally & externally.
- Customer charter
The service you provide to your customers should be no different to the service you expect from the best service providers:
- Take time to talk with and listen to the customer.
- Treat the customer as a unique individual with respect.
- If you say you’ll do something for a customer, do it.
All matters will be treated with the utmost confidentiality and in compliance with the Data Protection Act.