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Welcome to
West Somerset Council

About this Website

Thank you for visiting the West Somerset Council website.

Our website is a crucial tool in providing effective self service for our customers, making it quicker and easier for them to get information and access to the services they need. 

Better Connected 2014

Better Connected 2014West Somerset Council's website has been awarded three stars in a national survey of local authority websites for its ability to allow customers to carry out a wide range of top tasks quick and effectively.

The rating came in the 16th annual 'Better connected' report by the Society for Information and Technology Management (Socitm), which aims to identify good practice in the development of local authority (and some other public sector).

409 local authority websites were examined by a team of reviewers who awarded West Somerset Council's website three stars for its ability to allow customers to carry out a wide range of tasks quickly and effectively. Four stars is the highest rating, the breakdown of  star ratings can be seen below:

  • 32 websites were rated 4 stars
  • 159 websites rated 3 stars
  • 132 websites were 2 stars
  • 87 rated 1 star 

The foundations for further improvement have already been laid, with plans to further and improve our navigation and our content in some of our weaker areas.

Future Plans

As more and more people prefer using the internet to phoning or coming in to an office, it makes sense to keep this efficient channel as user-friendly as possible. 

We will continue to work towards the recommendations made by SOCITM to make the site even better for customers.

We will be reviewing the site content, removing information that isn't of general use to users and making sure the information we do provide is in a simple to understand style

We will work on a number of sections to make sure you can access information easily and quickly and we'll continue to listen to your comments and suggestions.

Let us know what you think 

If you'd like to let us know your thoughts on the new design, simply use the online feedback form Website Feedback


Online Forms

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