Service Plans
Service plans are a key management tool that help us set a clear direction for each service unit - so that managers and staff know what's expected of them and Members know what the priorities for the year are. They help us to:
- translate and pin down delivery of our priorities, promises and corporate strategies and cascade them down to individual staff through Personal Development Reviews
- set out key service improvements for the year ahead
- maintain focus on service delivery
- manage performance - through regularly monitoring progress and taking action to address poor performance
- make the key performance measures, risks, financial costs and potential savings of our services explicit.
All of our service plans are available to view by service unit under Related Documents.